Frequently Asked Questions

Everything you need to know about shopping with VampireFreaks.

How long does shipping take?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-21 business days depending on your location and customs processing.

What is your return policy?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, items like earrings, body jewelry, and hosiery are final sale.

How can I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your package's progress.

Do you ship internationally?

Yes, we ship to most countries worldwide! Shipping rates and estimated delivery times are calculated at checkout based on the weight of your order and your destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Sezzle.

How do I know what size to order?

Since we carry many different alternative brands, sizing can vary. We provide a specific size chart link on each product page to help you find the perfect fit for your body type.